Frequently Asked Questions

For orders under $35, we charge a flat fee of $5.00 for shipping anywhere in the U.S. For orders over $35, shipping is FREE. The cost of international shipping will depend on the country and will be calculated at checkout.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Delivery delays can occasionally occur.

Yes, you can! Once we process and ship your order, you will receive an email with details about your shipping carrier and a tracking code, where you can track your order status.

Yes, we do! However the delivery times for international shipping are slightly longer and they will vary from 14 days to 25 days, depending on the country we ship to.

We accept almost all of the payment methods available. All major credit and debit cards are available, as well as PayPal. We even offer Apple Pay and sip now, pay later options such as Afterpay & Klarna.

Yes, we offer Klarna and AfterPay for your convenience. Enjoy the flexibility of paying for your purchase over time with these payment options.

Your security is our number one priority! Every order you place on our website will be processed securely using encrypted processing methods. Shop safely and with peace of mind.

The products you've received don't match your expectations? Please email us with details within 3 days of receiving your order. Due to the nature of our products, we do not accept returns. However, we offer complimentary replacements if you are not satisfied.

We are here to help you replace it. Just email us at hello@sipqualitea.com within 3 days of receiving the package together with a photo of the damaged product and we will be sure to send you a new one.

Our TEA Passport rewards members receive first dibs on deals and promotions. Subscribe to our weekly newsletter and text message miles for details. Want to shop today? Buy 3 teas for 50% off - no code needed.

You're going to love what we've been steeping. After your recipe book purchase, check your email. You will receive a separate email to download the e-book packed with tea time ideas. Each month we'll add a recipe where you'll receive a refreshed link with the new addition.